A & P Heating & Cooling, in partnership with Lee’s Air, Plumbing, & Heating (“we,” “us,” or “our”), is committed to providing exceptional service to our customers. Delivering that service requires the collection, use, and disclosure of certain personal information. Protecting that information is one of our highest priorities.
We are dedicated to transparency and accountability. We will clearly explain why and how personal information is collected, used, and disclosed, obtain consent where required, and handle all personal information in a manner that a reasonable person would consider appropriate under the circumstances.
This Personal Information Protection Policy, prepared in compliance with the Personal Information Protection Act (PIPA), outlines the principles and practices we follow to safeguard personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of personal information, as well as providing individuals with the right to access and request corrections to their information.
Definitions
Personal Information
Information about an identifiable individual. This does not include contact information.
Contact Information
Information that enables an individual to be contacted at a place of business, including name, job title, business telephone number, business address, business email address, or business fax number. Contact information is not covered by this policy or by PIPA.
Privacy Officer
The individual designated as responsible for ensuring compliance with this policy and with PIPA.
Policy 1 – Collecting Personal Information
1.1
Unless the purpose for collecting personal information is obvious and the information is voluntarily provided, we will explain the purpose for collection—either verbally or in writing—before or at the time the information is collected.
1.2
We collect only the personal information necessary to fulfill the following purposes:
- Verifying identity
- Identifying customer preferences
- Providing requested products and services
- Enrolling customers in programs or service plans
- Sending membership or association-related information
- Maintaining a high standard of customer service
- Meeting legal and regulatory requirements
- Contacting customers at their request using the information provided
Policy 2 – Consent
2.1
We will obtain consent to collect, use, or disclose personal information, except where permitted or required by law.
2.2
Consent may be express or implied where the purpose is clear and the individual voluntarily provides the information.
2.3
Consent may also be implied when individuals are given notice and a reasonable opportunity to opt out of communications such as service updates, marketing messages, or informational mail-outs and do not opt out.
2.4
Subject to legal and contractual limitations, individuals may withhold or withdraw consent for certain uses of their personal information. Withholding or withdrawing consent may limit our ability to provide certain services or products. If so, we will explain the impact to assist in making an informed decision.
Policy 3 – Using and Disclosing Personal Information
3.1
Personal information will be used or disclosed only for the purposes identified at the time of collection or for purposes reasonably related to those purposes, including:
- Communicating with customers about services, maintenance, or products that may be of interest
3.2
We will not use or disclose personal information for any additional purpose without obtaining appropriate consent, unless permitted by law.
Messaging Terms & Conditions
By providing your phone number to A & P Heating & Cooling or Lee’s Air, Plumbing, & Heating, you agree to receive SMS or MMS messages from us. These messages may include:
Informational messages, such as appointment reminders, service updates, and account notifications
Marketing messages, including promotional offers, new services, or special discounts (only with prior express written consent)
Consent & Opt-In
You may opt in by submitting a form, checking a box on our website, or responding to a keyword request. Consent is not a condition of purchase. By opting in, you authorize us to send messages to the phone number provided, even if it is listed on a state or federal Do Not Call registry.
Message Frequency
Message frequency varies based on customer interaction but is generally limited to a few messages per month.
Opt-Out
You may opt out at any time by replying STOP to any message. You will receive a confirmation message, after which no further messages will be sent unless you opt in again.
Help
For assistance, reply HELP to any message or email dispatch@leesair.com
.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
Data Privacy
Phone numbers and opt-in data are used solely for the purposes described above and are never sold or shared with third parties for marketing purposes.
Policy 4 – Retention of Personal Information
4.1
If personal information is used to make a decision that directly affects an individual, we will retain that information for at least one year to allow for access requests.
4.2
Otherwise, personal information will be retained only as long as necessary to fulfill the identified purposes or to meet legal or business requirements.
Policy 5 – Accuracy of Personal Information
5.1
We make reasonable efforts to ensure personal information is accurate and complete when used to make decisions or disclosed to third parties.
5.2
Requests to correct personal information must be made in writing and include sufficient detail to identify the information and the requested correction.
Policy 6 – Safeguarding Personal Information
6.1
We take reasonable and appropriate measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
6.2
Security measures may include:
- Secure data transmission
- Encryption of stored digital information
6.3
Personal information is securely destroyed when no longer required, including shredding physical documents and securely erasing electronic data.
6.4
Security policies and procedures are regularly reviewed and updated to reflect technological and regulatory changes.
Policy 7 – Access to Personal Information
7.1
Individuals have the right to access their personal information, subject to limited legal exceptions.
7.2
Access requests must be made in writing and include sufficient detail to identify the information requested.
7.3
Upon request, we will explain how personal information has been used and to whom it has been disclosed, if applicable.
7.4
Requests will be fulfilled within 30 business days, or written notice will be provided if additional time is required.
7.5
A minimal fee may apply for access requests. If applicable, the individual will be informed of the fee before processing.
7.6
If access is denied in whole or in part, we will provide written reasons and information regarding available recourse.